What happened to customer service? It’s one of my biggest pet peeves these days. I’m not sure what’s happening out there and what caused it—from grumpy flight attendants, annoyed waitstaff, waking up on the wrong side of the bed bank tellers, or photographers that just don’t care anymore.
After I graduated from high school, I worked as a stock-room manager for the Town Square Department at Nordstroms. Everyday I walked through those doors I had “The Customer Is Always Right” beaten into my brian. At every corner, there was a sign about customer service and how to treat them. Looking back it was probably the best training I could have ever had growing up. No matter what the problem, you always had a smile on your face and tried to make sure the customer was taken care of, one way or another.
At WPPI, we have always prided ourselves on being very customer-service oriented. Look, I’ll be the first one to admit we’ve made mistakes in the past, like the long lines we had two years ago for speakers or the chaos at registration when we were at Bally’s years ago. We listened and we made changes, always with a smile. Well, it was a smile then and a lot of cocktails later. Either way, we tried to make it work for people. I’ve always said, if we make a mistake, we’ll make good on it and then some. Are we perfect? By no means do we always make everyone happy, but we’ll bend over backwards to make sure we fix the problem. Sometimes that doesn’t always work, but if you don’t have a good attitude from the start, you’re going to end up ruining the customer relationship and risk never seeing them again.
In this day and age, If you do something with a smile and try to make your clients happy any way you can, you’ve won half the battle. So the next time you’ve got an upset client, kill them with kindness. If that doesn’t work, rinse and repeat. And if you still can’t make them happy, then smile and move on, at least you can sleep at night knowing you’ve done your best.
George Varanakis
Executive Vice President
WPPI/Rangefinder/After Capture
7,924 comments
electric cigarette says:
November 30, 2012 at 10:13 am (UTC -4)
out how you can best promote your…
services to them. this means that you must choose a promotional vehicle and then you need to distribute the advertising effectively.you must also create the promotional vehicle as well and, in order for it to be well received by your audience,…
pills for men says:
November 30, 2012 at 8:58 pm (UTC -4)
pills for men…
[...]the time to study or check out the material or web sites we have linked to beneath the[...]…
Henna artist says:
November 30, 2012 at 9:27 pm (UTC -4)
Henna artist…
[...]check beneath, are some totally unrelated internet sites to ours, even so, they may be most trustworthy sources that we use[...]…
Celena Vitale says:
December 1, 2012 at 12:26 am (UTC -4)
very intriguing…
Hello Where respect furthermore right now there. I stubled with absolutely no help blog taking home windows messenger. This might be considered a truly crafted blog. I’ll ensure you ensure an individual lesezeichen this system as well as return to read…
matrimoney says:
December 1, 2012 at 1:18 am (UTC -4)
matrimoney…
[...]Sites of interest we’ve a link to[...]…
janitorial services companies says:
December 1, 2012 at 4:43 am (UTC -4)
janitorial services companies…
[...]here are some hyperlinks to web pages that we link to because we feel they may be really worth visiting[...]…
adventure aed says:
December 1, 2012 at 5:34 am (UTC -4)
Informative and precise…
Its difficult to find informative and precise info but here I noted…
mobile apps says:
December 1, 2012 at 6:10 am (UTC -4)
mobile apps…
[...]just beneath, are numerous absolutely not associated web pages to ours, nevertheless, they are surely really worth going over[...]…
Furniture Tables says:
December 1, 2012 at 7:04 am (UTC -4)
Great Bikes…
Just wanna input that you have a very nice website , I like the style it really stands out….
paleo breakfasts says:
December 1, 2012 at 7:34 am (UTC -4)
paleo breakfasts…
[...]we like to honor quite a few other internet web pages around the web, even when they aren?t linked to us, by linking to them. Underneath are some webpages worth checking out[...]…
Adderall says:
December 1, 2012 at 9:08 am (UTC -4)
viagra…
Simply Amazing!…
commercial cleaning says:
December 1, 2012 at 9:24 am (UTC -4)
commercial cleaning…
[...]we came across a cool web site which you could get pleasure from. Take a search when you want[...]…
JT Foxx says:
December 1, 2012 at 11:33 am (UTC -4)
JT Foxx…
[...]just beneath, are various absolutely not related web sites to ours, on the other hand, they are certainly really worth going over[...]…
Cake Pictures says:
December 1, 2012 at 5:31 pm (UTC -4)
Cake Pictures…
[...]always a large fan of linking to bloggers that I love but don?t get quite a bit of link really like from[...]…
Maui Tours says:
December 1, 2012 at 8:29 pm (UTC -4)
Maui Tours…
[...]we came across a cool web-site that you just could take pleasure in. Take a search should you want[...]…
Hail Damaged Roof Repair Highland Park says:
December 1, 2012 at 9:19 pm (UTC -4)
Hail Damaged Roof Repair Highland Park…
[...]Here are a number of the web sites we advise for our visitors[...]…
IRC 1031 says:
December 1, 2012 at 10:51 pm (UTC -4)
Yahoo results…
While browsing Yahoo I discovered this page in the results and I didn’t think it fit…
buying and selling gold says:
December 1, 2012 at 11:30 pm (UTC -4)
Blogs ou should be reading…
[...]Here is a Great Blog You Might Find Interesting that we Encourage You[...]……
tag away says:
December 2, 2012 at 2:07 am (UTC -4)
tag away…
[...]The data mentioned in the post are a number of the top obtainable [...]…
http://amymay117.com/2009/07/random-morning-stuff.html/ says:
December 2, 2012 at 2:50 am (UTC -4)
Links…
[...]Sites of interest we have a link to[...]……
Police Archive says:
December 2, 2012 at 2:56 am (UTC -4)
Digg…
While checking out DIGG today I noticed this…
banners broker says:
December 2, 2012 at 5:31 am (UTC -4)
banners broker…
[...]although web-sites we backlink to below are considerably not connected to ours, we really feel they are actually really worth a go by, so possess a look[...]…
Local Roofer says:
December 2, 2012 at 2:32 pm (UTC -4)
Local Roofer…
[...]Here is an excellent Weblog You may Come across Fascinating that we Encourage You[...]…
Seattle WA Roofing says:
December 2, 2012 at 3:24 pm (UTC -4)
Seattle WA Roofing…
[...]here are some hyperlinks to sites that we link to mainly because we think they may be really worth visiting[...]…
gambling says:
December 2, 2012 at 8:12 pm (UTC -4)
gambling…
[...]below you?ll find the link to some sites that we believe you should visit[...]…
Commonwealth Life says:
December 2, 2012 at 8:22 pm (UTC -4)
Commonwealth Life…
[...]we prefer to honor quite a few other net web-sites around the web, even though they aren?t linked to us, by linking to them. Below are some webpages worth checking out[...]…
Hotel Map says:
December 3, 2012 at 12:41 am (UTC -4)
Digg…
While checking out DIGG yesterday I noticed this…
lanautica.com france says:
December 3, 2012 at 5:46 am (UTC -4)
lanautica.com france…
[...]very handful of internet sites that occur to be comprehensive beneath, from our point of view are undoubtedly very well really worth checking out[...]…
cpa in pasadena says:
December 3, 2012 at 9:10 am (UTC -4)
cpa in pasadena…
[...]one of our guests not too long ago proposed the following website[...]…
lanautica says:
December 3, 2012 at 9:45 am (UTC -4)
lanautica…
[...]usually posts some very interesting stuff like this. If you?re new to this site[...]…
http://autoboof.com/wiki/index.php?title=Home_Insurance_Coverage2406131 says:
December 3, 2012 at 3:33 pm (UTC -4)
Another Title…
I saw this really good post today….
Marco Promotional Products says:
December 3, 2012 at 4:24 pm (UTC -4)
Marco Promotional Products…
[...]very few sites that happen to become detailed below, from our point of view are undoubtedly very well really worth checking out[...]…
Pinoy Movies says:
December 3, 2012 at 8:58 pm (UTC -4)
Wikia…
Wika linked to this place…
loja nautica says:
December 3, 2012 at 11:04 pm (UTC -4)
loja nautica…
[...]please go to the web sites we stick to, such as this 1, because it represents our picks in the web[...]…
Web Traffic says:
December 4, 2012 at 12:45 am (UTC -4)
Web Traffic…
[...]although web-sites we backlink to below are considerably not related to ours, we really feel they may be essentially worth a go by way of, so possess a look[...]…
amedeo maffei says:
December 4, 2012 at 3:15 am (UTC -4)
amedeo maffei…
[...]always a major fan of linking to bloggers that I appreciate but don?t get a good deal of link appreciate from[...]…
siterip says:
December 4, 2012 at 6:25 am (UTC -4)
Informative and precise…
Its hard to find informative and accurate information but here I found…
read more says:
December 4, 2012 at 11:54 am (UTC -4)
Wikia…
Wika linked to this site…
energy audit says:
December 4, 2012 at 1:38 pm (UTC -4)
energy audit…
[...]we prefer to honor numerous other net web-sites on the web, even when they aren?t linked to us, by linking to them. Below are some webpages worth checking out[...]…
unusual gifts says:
December 4, 2012 at 5:26 pm (UTC -4)
unusual gifts…
[...]Sites of interest we’ve a link to[...]…
john thomas financial says:
December 5, 2012 at 12:11 am (UTC -4)
Blogs ou should be reading…
[...]Here is a Great Blog You Might Find Interesting that we Encourage You[...]……
http://leucemie.specialtiesintouch.it/mediawiki/index.php?title=Unsecured_Credit_history_Card_For_Bad_credit_Whatever_you_Should_really_Know4621908 says:
December 5, 2012 at 12:49 am (UTC -4)
http://leucemie.specialtiesintouch.it/mediawiki/index.php?title=Unsecured_Credit_history_Card_For_Bad_credit_Whatever_you_Should_really_Know4621908...
[...]one of our visitors lately advised the following website[...]…
Burberry Outlet says:
December 5, 2012 at 8:16 am (UTC -4)
Burberry Outlet…
[...]Sites of interest we have a link to[...]…
Funky bears says:
December 5, 2012 at 12:03 pm (UTC -4)
Funky bears…
[...]below you?ll come across the link to some web-sites that we feel you should visit[...]…
free amazon gift card code says:
December 5, 2012 at 1:43 pm (UTC -4)
free amazon gift card code…
[...]here are some hyperlinks to sites that we link to mainly because we consider they’re worth visiting[...]…
Best Stock says:
December 5, 2012 at 1:45 pm (UTC -4)
Best Stock…
[...]although web-sites we backlink to below are considerably not associated to ours, we feel they are basically really worth a go via, so have a look[...]…
xanax says:
December 5, 2012 at 3:42 pm (UTC -4)
Viagra online without prescription…
Hands down, Apple’s app store wins by a mile. It’s a huge selection of all sorts of apps vs a rather sad selection of a handful for Zune. Microsoft has plans, especially in the realm of games, but I’m not sure I’d want to bet on the future if this …
gold bar for sale says:
December 5, 2012 at 3:53 pm (UTC -4)
gold bar for sale…
[...]Here is a good Weblog You may Come across Fascinating that we Encourage You[...]…
What Food Burns The Most Fat says:
December 5, 2012 at 6:38 pm (UTC -4)
What Food Burns The Most Fat…
[...]The information and facts talked about in the report are some of the most effective readily available [...]…
call light systems says:
December 5, 2012 at 9:07 pm (UTC -4)
Wikia…
Wika linked to this place…
« Previous 1 ... 113 114 115 116 117 ... 159 Next »