What happened to customer service? It’s one of my biggest pet peeves these days. I’m not sure what’s happening out there and what caused it—from grumpy flight attendants, annoyed waitstaff, waking up on the wrong side of the bed bank tellers, or photographers that just don’t care anymore.
After I graduated from high school, I worked as a stock-room manager for the Town Square Department at Nordstroms. Everyday I walked through those doors I had “The Customer Is Always Right” beaten into my brian. At every corner, there was a sign about customer service and how to treat them. Looking back it was probably the best training I could have ever had growing up. No matter what the problem, you always had a smile on your face and tried to make sure the customer was taken care of, one way or another.
At WPPI, we have always prided ourselves on being very customer-service oriented. Look, I’ll be the first one to admit we’ve made mistakes in the past, like the long lines we had two years ago for speakers or the chaos at registration when we were at Bally’s years ago. We listened and we made changes, always with a smile. Well, it was a smile then and a lot of cocktails later. Either way, we tried to make it work for people. I’ve always said, if we make a mistake, we’ll make good on it and then some. Are we perfect? By no means do we always make everyone happy, but we’ll bend over backwards to make sure we fix the problem. Sometimes that doesn’t always work, but if you don’t have a good attitude from the start, you’re going to end up ruining the customer relationship and risk never seeing them again.
In this day and age, If you do something with a smile and try to make your clients happy any way you can, you’ve won half the battle. So the next time you’ve got an upset client, kill them with kindness. If that doesn’t work, rinse and repeat. And if you still can’t make them happy, then smile and move on, at least you can sleep at night knowing you’ve done your best.
George Varanakis
Executive Vice President
WPPI/Rangefinder/After Capture
7,927 comments
locksmith toronto says:
January 16, 2013 at 5:07 am (UTC -4)
locksmith toronto…
I want to express my thanks to the writer for rescuing me from such a matter. After surfing through the internet and finding ideas which were not pleasant, I was thinking my entire life was well over. Existing minus the approaches to the difficulties y…
yen says:
January 16, 2013 at 7:40 am (UTC -4)
News info…
I was reading the news and I saw this really interesting topic…
http://www.youtube.com/watch?v=27VM6e4cutU says:
January 16, 2013 at 9:37 am (UTC -4)
http://www.youtube.com/watch?v=27VM6e4cutU...
[...]Every as soon as inside a although we pick blogs that we study. Listed below would be the most up-to-date websites that we choose [...]…
http://www.tripowermart.com/forum/profile.php?mode=viewprofile&u=247406 says:
January 16, 2013 at 10:18 am (UTC -4)
http://www.tripowermart.com/forum/profile.php?mode=viewprofile&u=247406...
[...]here are some links to internet sites that we link to for the reason that we think they’re really worth visiting[...]…
what is mortgage escrow says:
January 16, 2013 at 10:39 am (UTC -4)
what is mortgage escrow…
[...]here are some links to web pages that we link to mainly because we consider they may be really worth visiting[...]…
hostgator 1 cent coupon says:
January 16, 2013 at 12:08 pm (UTC -4)
Just Browsing…
While I was surfing yesterday I noticed a great post about…
Albuquerque Medical Aesthetics says:
January 16, 2013 at 1:50 pm (UTC -4)
Albuquerque Medical Aesthetics…
[...]just beneath, are quite a few totally not associated web-sites to ours, on the other hand, they are certainly worth going over[...]…
sandbags says:
January 16, 2013 at 2:40 pm (UTC -4)
Wikia…
Wika linked to this website…
Vespa Graphics says:
January 16, 2013 at 4:54 pm (UTC -4)
Vespa Graphics…
[...]that may be the end of this post. Right here you?ll come across some sites that we consider you?ll enjoy, just click the links over[...]…
phentermine without prescription says:
January 16, 2013 at 5:48 pm (UTC -4)
phentermine without prescription…
[...]one of our guests lately encouraged the following website[...]…
Cupones de Hostgator says:
January 16, 2013 at 8:08 pm (UTC -4)
The latest Blogroll Additions………
[...]although web sites we back link for you to below are usually drastically not related for you to mine, we sense they’re fundamentally well worth a try by means of, therefore use a look[...]…
buy new says:
January 16, 2013 at 9:37 pm (UTC -4)
buy new…
[...]we came across a cool web page that you just might get pleasure from. Take a search in the event you want[...]…
marketing trends says:
January 16, 2013 at 11:52 pm (UTC -4)
marketing trends…
I loved as much as you’ll receive carried out right here. The sketch is tasteful, your authored subject matter stylish. nonetheless, you command get bought an edginess over that you wish be delivering the following. unwell unquestionably come further …
buy twitter followers says:
January 17, 2013 at 12:50 am (UTC -4)
buy twitter followers…
[...]Wonderful story, reckoned we could combine a couple of unrelated data, nonetheless genuinely really worth taking a search, whoa did one particular find out about Mid East has got a lot more problerms too [...]…
exam says:
January 17, 2013 at 1:41 am (UTC -4)
exam…
[...]although web-sites we backlink to beneath are considerably not associated to ours, we really feel they may be basically worth a go via, so possess a look[...]…
micro skin says:
January 17, 2013 at 6:28 am (UTC -4)
micro skin…
Thanks , I have recently been searching for information about this subject for a long time and yours is the greatest I have came upon so far. However, what about the conclusion? Are you certain about the supply?…
hostgator vps coupon says:
January 17, 2013 at 8:14 am (UTC -4)
Very best Things of this year…
[...]below you’ll run into the web link to many web pages we assume you must visit[...]…
Bomb Jammer says:
January 17, 2013 at 8:45 am (UTC -4)
Bomb Jammer…
[...]Sites of interest we have a link to[...]…
game says:
January 17, 2013 at 9:37 am (UTC -4)
game…
[...]The facts talked about within the report are a few of the ideal readily available [...]…
Charlotte says:
January 17, 2013 at 1:26 pm (UTC -4)
Charlotte…
[...]Sites of interest we have a link to[...]…
Testimonials says:
January 17, 2013 at 5:05 pm (UTC -4)
Testimonials…
You made a number of nice points there. I did a search on the subject and found nearly all folks will go along with with your blog….
instagram followers says:
January 17, 2013 at 6:24 pm (UTC -4)
instagram followers…
[...]Wonderful story, reckoned we could combine a number of unrelated data, nonetheless really worth taking a look, whoa did 1 study about Mid East has got far more problerms also [...]…
reiki courses says:
January 17, 2013 at 7:42 pm (UTC -4)
reiki courses…
[...]the time to read or go to the content or sites we’ve linked to below the[...]…
immune system enhancer says:
January 18, 2013 at 7:59 am (UTC -4)
immune system enhancer…
[...]that may be the finish of this write-up. Here you will come across some web sites that we think you will enjoy, just click the hyperlinks over[...]…
Viagra says:
January 18, 2013 at 9:04 am (UTC -4)
I strongly agree…
There a few interesting points with time in this post but I do not determine if I see these people center to heart. There�s some validity but I�m going to take hold opinion until I consider it further. Great write-up , thanks and that we want a lot mor…
Dirtbike Mechanics says:
January 18, 2013 at 9:50 am (UTC -4)
Dirtbike Mechanics…
[...]here are some hyperlinks to web sites that we link to mainly because we consider they’re really worth visiting[...]…
forex management says:
January 18, 2013 at 12:49 pm (UTC -4)
News info…
I was reading the news and I saw this really cool topic…
invisalign teen chandler says:
January 18, 2013 at 4:29 pm (UTC -4)
invisalign teen chandler…
[...]check beneath, are some completely unrelated web-sites to ours, nevertheless, they are most trustworthy sources that we use[...]…
discover more says:
January 18, 2013 at 7:20 pm (UTC -4)
discover more…
[...]below you?ll discover the link to some internet sites that we consider you ought to visit[...]…
Get Twitter followers says:
January 18, 2013 at 8:15 pm (UTC -4)
Get Twitter followers…
[...]please stop by the web-sites we comply with, such as this 1, as it represents our picks from the web[...]…
cupones hostgator says:
January 18, 2013 at 10:36 pm (UTC -4)
Recommeneded web sites……
[...]Wonderful account, believed we might mix a few not related data, nevertheless actually worthy of choosing a seem, wow did a particular grasp about Middle East offers much more problerms additionally [...]…
pachinko says:
January 19, 2013 at 12:57 am (UTC -4)
pachinko…
[...]the time to read or stop by the content or web-sites we’ve linked to beneath the[...]…
property investing says:
January 19, 2013 at 5:14 am (UTC -4)
Tumblr article…
I saw a writer talking about this on Tumblr and it linked to…
debt consolidation Saint Johns says:
January 19, 2013 at 5:26 am (UTC -4)
do not want to be involved in…
direct selling, try affiliate marketing as a way to make money online fast. here, you don’t have to sell anything; you will just help people or companies to promote their products, business, services or site. there are a lot of affiliate…
deai says:
January 19, 2013 at 7:02 am (UTC -4)
deai…
[...]check beneath, are some completely unrelated web sites to ours, even so, they’re most trustworthy sources that we use[...]…
unsecured debts says:
January 19, 2013 at 11:45 am (UTC -4)
i am addressing a situation where you…
make money online without paying a dollar, or paying a comparatively small amount. however you put in your time and efforts which when quantified in monetary terms worth tens of dollars. the purpose of this article is to help newbies try…
michigan job postings says:
January 19, 2013 at 2:02 pm (UTC -4)
michigan job postings…
[...]Here are several of the internet sites we advise for our visitors[...]…
AKO Webmail says:
January 19, 2013 at 4:10 pm (UTC -4)
Digg…
While checking out DIGG yesterday I found this…
Buy rap beats says:
January 19, 2013 at 5:43 pm (UTC -4)
Informative and precise…
Its difficult to find informative and precise info but here I found…
Garcinia Cambogia Reviews says:
January 19, 2013 at 6:08 pm (UTC -4)
Hello…..
Thank you for sharing superb informations. Your web site is very cool. I’m impressed by the details that you’ve on this website. It reveals how nicely you understand this subject. Bookmarked this website page, will come back for extra articles. You, …
klicken says:
January 19, 2013 at 8:28 pm (UTC -4)
klicken…
[...]usually posts some very fascinating stuff like this. If you are new to this site[...]…
cheapest hotels says:
January 19, 2013 at 9:28 pm (UTC -4)
cheapest hotels…
[...]check beneath, are some entirely unrelated web sites to ours, on the other hand, they may be most trustworthy sources that we use[...]…
eden project tickets says:
January 20, 2013 at 1:58 am (UTC -4)
eden project tickets…
I have noticed that in unwanted cameras, specialized devices help to maintain focus automatically. Those kind of sensors with some surveillance cameras change in contrast, while others start using a beam of infra-red (IR) light, specifically in low lig…
iLA review says:
January 20, 2013 at 2:16 am (UTC -4)
Websites we think you should visit…
[...]although websites we backlink to below are considerably not related to ours, we feel they are actually worth a go through, so have a look[...]……
Asheville Chiropractic Center says:
January 20, 2013 at 3:06 am (UTC -4)
Asheville Chiropractic Center…
[...]Here is an excellent Weblog You might Obtain Interesting that we Encourage You[...]…
Wesley Jaworski says:
January 20, 2013 at 6:18 am (UTC -4)
excellent report…
Awsome information plus proper obvious. I in truth am unsure only one time this is truly where every single child ask nonetheless not folks now dominate every recommendations upon dining places to secure several associated with qualified the specific s…
buy perfect uninstaller says:
January 20, 2013 at 8:00 am (UTC -4)
buy perfect uninstaller…
Hmm it seems like your site ate my first comment (it was super long) so I guess I’ll just sum it up what I wrote and say, I’m thoroughly enjoying your blog. I too am an aspiring blog blogger but I’m still new to everything. Do you have any tips and …
Sex says:
January 20, 2013 at 10:26 am (UTC -4)
Sex…
[...]here are some links to sites that we link to simply because we believe they are really worth visiting[...]…
Sex says:
January 20, 2013 at 4:59 pm (UTC -4)
Sex…
[...]we prefer to honor a lot of other world wide web web pages on the web, even if they aren?t linked to us, by linking to them. Under are some webpages really worth checking out[...]…
conversational hypnosis review says:
January 20, 2013 at 6:33 pm (UTC -4)
conversational hypnosis review…
you may have a great weblog right here! would you like to make some invite posts on my weblog?…
« Previous 1 ... 122 123 124 125 126 ... 159 Next »